Terms and Conditions
All orders placed on the StagPranks.com website are processed by Last Night Ltd and as such are subject to the following terms and conditions.
Please note: any transaction placed via the stagpranks.com website will show up as LAST NIGHT LTD on your bank statement.
Ordering Stag/Hen Novelties
- You can order products from us online via our website or by phone.
- Any order made by any medium is subject to these terms and conditions
- We automatically send out an email upon receipt of a successful order through our website, this “thank you for your order” email does not guarantee that we have the item in stock and while we make every effort to keep our website updated with stock levels, it is possible that the item will not be in stock. In these very rare cases we will contact you as soon as possible to offer a different product or full refund.
- We reserve the right to change or discontinue any item on our website at any time without prior notice.
- On very rare occasions it may be necessary for us to cancel an order and not send you your purchases, if this happens we will refund you the total value of your order as soon as possible.
Price
- The prices on our website are inclusive of VAT at 20%. Prices are subject to change and we reserve the right to amend any of our prices at any time without prior notice.
- While we aim to keep the prices on our website up to date at all times it is possible that prices may occasionally be incorrect. If this happens we may honour the original price offered on our website, however this is completely at our discretion. In some cases the price difference may be such that we will contact you to notify you of the correct price at which point you can either reconfirm your order at the new price and pay the excess or cancel the order and we will issue a full refund. This does not affect your statutory rights.
- We offer a very simple delivery system and the costs of postage and packing will be made clear to you before submitting any payment details.
- All of our prices are displayed in Pounds Stirling, any transactions from overseas will be charged at current exchange rates at the time of purchase, we accept no responsibility for or liability arising from exchange rate fluctuations.
- Some nations will impose import duty on your purchases, please contact your local customs office for details.
Payment
- You can pay via various credit and debit cards as displayed on our website, all orders must be paid for before they are despatched.
- Payments are processed online using a credit or debit card. We will debit the money from your card as soon as possible following your order.
- Our payments processing facility is completely secure. Our payments are handled by Sage Pay, who adhere to the most stringent levels of fraud screening. Your card issuer may also carry out security checks when you make a purchase.
Availability
- While we aim to keep the website up to date at all times with current stock levels, due to the volume of sales which we handle there may occasionally be errors. If we accept an order from you which subsequently we are unable to deliver due to availability issues we will refund you the full amount of the order or offer an alternative.
- From time to time we will offer special offers on certain products, all offers are available while stocks last and may be withdrawn at any time without prior notice.
Delivery
- We will post to destinations inside and outside of the UK.
- We have a range of delivery options each with a different cost.
- Import duties may be payable if we are delivering to an address outside of the UK. Last Night ltd accepts no responsibility for these duties, please contact your local customs office for information.
- We offer free delivery on orders over a certain value, this offer applies only to standard delivery within the UK. There are no discounts on special or overseas delivery.
- Standard orders are despatched by Royal Mail or other courier services as indicated on the website. We reserve the right to change your selected postage service to another one of a similar or higher standard if we deem this necessary; we will never downgrade your postage option unless instructed to do so by you. We aim to have your order with you within 5 working days however this can take up to 15, we will not be held accountable for any loss which comes about due to late delivery.
- We also offer a next day delivery option, this option is available only within the UK. Next day is taken to mean the day following any order which is placed before 3pm on any working day (Saturdays are not included), if an order is placed after 3pm we will endeavour to get your order to you the next day however at peak times it may be posted the following day so allow 2 days for delivery. We also offer a Saturday delivery option.
- For some overseas deliveries we need to book a courier collection in advance, in these cases it may take two working days for your order to be dispatched.
- If an order is not delivered in the time which it should be please contact us at denzil at lastnightoffreedom .co.uk
- Please place your order in ample time to receive your goods as we cannot be held responsible for loss or disappointment due to slow delivery of our products.
- This does not affect your statutory rights as a consumer.
Our Responsibilities
- We have tried to make the images and descriptions within this website as realistic as possible, however we accept no liability for incorrect descriptions or misleading images. No conscious attempt has been made to mislead anybody about any of our products and any such occurrences, although unfortunate are completely accidental and we will not be held responsible for such misunderstandings. If you would like any further information regarding any of our products please contact us.
- We maintain a high level of service however we cannot be held responsible for any outside courier service or other service provider contracted by us.
- We will not be held responsible in any way for an inability to provide our services in the event of major occurrences including but not limited to war, flood, and acts of God.
- These terms do not affect your statutory rights as a consumer which are available to you.
General
- We also sell great stag and hen weekends and nights through our website. Simply because we sell items in this online shop this does not mean that venues which we include in our travel packages will allow them. Many venues which we use have dress codes and such like, if you are unsure please check with your sales advisor.
- We are not involved in the production process of any of the products displayed within this website.
- These terms apply only to products supplied by Last Night Ltd, there may be products available to purchase on this site from outside companies who will have their own terms and conditions.
- This website is aimed at the UK market and therefore we can not guarantee that it applies to local laws in other parts of the world.
- We may sell restricted products on our website such as alcohol or blades, in these instances you will be asked to confirm your age before purchasing such items in accordance with UK law.
- These terms are relevant only to the novelty shop side of Last Night of Freedom, for terms and conditions regarding our activities as a travel agent please refer to our about us section on the main website.
Contacting Us
- By email to denzil at lastnightoffreedom .co.uk
- By post at Last Night Ltd, 2nd Floor, 21A Bridge Street, Morpeth, NE61 1NT;
- By phone: 0845 260 2800
Returns
We are confident that all of our customers will be very happy indeed with their purchases from us, however we realise there may be occasions where you wish to return an item. We have designed our return policy to be as simple as possible; these terms do not affect your statutory rights.
Faulty Products
We take every step possible to ensure our goods reach you in perfect condition, however, should an item arrive in a faulty or damaged condition we will replace it free of charge or provide a full refund. In order to receive a refund or replacement the item/s must arrive at the postal address below within 28 days of receipt.
If you are returning a faulty product, or one which arrived to you in a damaged condition we will refund the postage costs, please obtain proof of postage from your post office so we know how much to refund.
Unwanted Products
If you change your mind about a purchase after it has been dispatched please return it us within 90 days of receipt in an unused state, still in original packaging where applicable and we will happily refund you the price you paid for the order. We can not refund P&P costs on orders which are returned simply because they are not wanted. If your order qualified for free postage and you are returning the whole order because it is unwanted we will refund the full cost of the order minus the exact postage costs incurred by us.
Once we receive your returned item and are happy that it is unused and in good condition (as it was when it was delivered to you) we will refund your payment within 28 days.
Certain Products are excluded from this returns policy, any perishable or personalised goods will not be refunded unless faulty or damaged.
How to return your goods
Return your goods to the address below making sure to include either a copy of your invoice, or a note with your order number and name on as well as a note explaining why the item has been returned.
Please use a secure delivery method to return your items, such as Royal Mail Recorded Delivery which needs to be signed for upon arrival. The items will be your responsibility until they reach us.
Returns Address
Last Night Ltd Returns
2nd Floor
21a Bridge Street
Morpeth
Northumberland
NE61 1NT
UK
Please Note: If you don't include a copy of your invoice or note with your order code on we won't know who has sent the items to us and you won't receive your refund.